AREAS OF SPECIALIZATION  

Listed below are just a few examples of McM  areas of specialization:

  • Bank Secrecy, Compliance

  • Communication:  Writing, Presenting, Grammar, English as a Second Language

  • Credit and Lending (Consumer, Commercial, Risk)

  • Cyber Security

  • Diversity

  • Financial Analysis

  • Human Resources Issues

  • Language, Listening

  • Leadership and Management

  • Negotiation Skills

  • Sales and Service

  • Sexual Harassment:  Identification, Elimination, Avoidance

  • Technical and Operations Solutions (Conversion and Systems Training)

  • Violence in the Workplace

  • Procedures Manuals

 

Also available:  One-on-one mentoring and/or coaching.

 

Additional topics will be added as requested.

There can be no transactions, no sales, no production, no safety, when people do not understand one another or what is expected of them.  The result can only be miscommunication, errors, and lost revenue.  The McMullen Group can provide your company with resources to help remove language and cultural barriers to effective communication in the workplace.  You can reduce risk, maximize productivity, build strong customer relations, build better rapport with your customers and employees and advance your corporate and individual professional interest by taking advantage of one or more of these course offerings:

  • Effective Supervision of Foreign-Born Employees

  • Accent Modification/Pronunciation Improvement

  • Spanish (or any foreign language) for Financial Professionals

  • Communication Skills in the Multicultural Workplace

  • “You Had Me at Hello”- Call center-specific training for financial institutions

  • “Change Your Voice, Change Your Fortune”  - speaking skills

  • And more….communications courses customized to meet your needs.

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